✅ Our primary consultation and energy advisory services are provided completely free of charge. This refund policy applies to any paid service fees that may be charged in specific circumstances.
1. Free Consultation Services
The vast majority of services provided by Evo Energy Deals — including initial consultations, plan comparisons, eligibility reviews, and enrollment assistance — are offered at no cost to consumers. No payment is required to receive an energy consultation or guidance from our advisors.
2. Paid Services
In certain cases, Evo Energy Deals may charge fees for specific administrative services, expedited processing, or premium advisory packages. If any fee is to be charged, it will be clearly communicated and agreed upon before services are rendered.
3. Refund Eligibility
If you have paid a fee to Evo Energy Deals for a specific service, you may be eligible for a refund under the following conditions:
- You request a refund within 7 calendar days of the payment date
- The service for which you paid was not delivered or was materially different from what was described
- You have not yet received the primary deliverable of the paid service
4. Non-Refundable Circumstances
Refunds will not be issued in the following cases:
- Consultation services have already been completed in full
- You chose not to proceed with a recommended plan after consulting with our advisor (this is your right and no fee applies)
- Savings on your utility bill were less than expected, as savings are not guaranteed
- The request is made more than 7 days after payment
5. How to Request a Refund
To request a refund, contact us within the eligible window:
- 📞 Call: (833) 472-5519
- 📧 Email: support@evoenergydeals.com
Please include your name, date of service, and reason for the refund request. We aim to process all refund decisions within 5 business days.
6. Third-Party Charges
We have no authority over fees charged directly by your utility provider, government program, or third-party service. If you have a billing dispute with a utility company, you should contact that utility directly or through your state public utilities commission.
7. Contact Us
Evo Energy Deals
Phone: (833) 472-5519
Email: support@evoenergydeals.com